JANICE DEL ROSARIO

Customer Experience & Digital Finance Professional

Previda St, Purok 2A, Brgy. New Lower Bicutan, 1632, Taguig City, PH.

About

Highly detail-oriented professional with 7+ years of experience spanning customer support, cryptocurrency trading, and marketing management. Proven ability to deliver exceptional customer satisfaction, resolve complex technical issues, and optimize digital asset trading performance through strong market analysis and risk management. Combines robust analytical and problem-solving skills with a commitment to continuous improvement in dynamic digital and financial environments.

Work

PlayPark, Vulcan Verse

Player Support Agent / Cryptocurrency Trader

Taguig City, Metro Manila, Philippines

Jun 2019→ Present

Summary

Led comprehensive player support and cryptocurrency trading operations, ensuring high satisfaction and optimizing digital asset performance.

Highlights

Provided expert customer support via chat and email, resolving 100+ account and technical issues daily with a 95% satisfaction rate.

Conducted in-depth cryptocurrency market analysis and trend monitoring, informing strategic trading decisions and identifying lucrative opportunities.

Applied robust risk management strategies to optimize trading performance by 10% and safeguard digital assets against market volatility.

Delivered timely and accurate assistance, contributing to a 15% improvement in overall customer retention and loyalty.

Metro Main Star Inc. – SM Novaliches Department Store

Cashier

Quezon City, Metro Manila, Philippines

Apr 2019→ May 2019

Summary

Efficiently managed daily cash transactions and customer inquiries, ensuring financial accuracy and professional service.

Highlights

Processed an average of 150+ transactions daily with 99% accuracy, maintaining precise cash handling and reconciliation.

Managed daily cash handling and performed end-of-day reconciliation, consistently balancing accounts with zero discrepancies.

Addressed customer inquiries and resolved concerns professionally, contributing to a positive shopping experience and store reputation.

Toys "R" Us – Fairview Terraces

Sales Merchandiser

Quezon City, Metro Manila, Philippines

Oct 2018→ Mar 2019

Summary

Drove sales and enhanced customer experience through strategic product promotion and meticulous display management.

Highlights

Assisted over 80 customers daily, actively promoting products and contributing to monthly sales targets.

Designed and maintained visually appealing product displays, improving product visibility and customer engagement by 20%.

Managed inventory and ensured optimal stock availability, reducing out-of-stock incidents by 10% and improving sales efficiency.

Toy Kingdom Express – SM North EDSA

Sales Merchandiser

Quezon City, Metro Manila, Philippines

Mar 2018→ Sep 2018

Summary

Supported sales objectives and maintained store standards by providing excellent customer service and product knowledge.

Highlights

Provided excellent customer service in a fast-paced retail environment, enhancing customer loyalty and repeat business.

Replenished merchandise and maintained store cleanliness, ensuring an organized and inviting shopping atmosphere.

Leveraged in-depth product knowledge to engage customers and support sales goals, contributing to overall team performance.